Hotel corridor — replace with photo
Hotel Room Service Delivery
Guest supplies, amenities and room-service trays delivered autonomously, with elevator integration and in-room phone notification.
Manufacturer & integrator · Shaoxing, China · Since 2016
Robots we build.
Delivered, deployed, supported.
We manufacture, configure and service delivery, reception, cleaning and AMR robots for hotels, restaurants, hospitals and warehouses. Final assembly, customisation and acceptance testing happen at our own facility in Shaoxing — not at a trading desk.
2016Established
1,000+Units in service
150Models in range
9Robot categories
Compliance
CE
FCC
RoHS
UN38.3
MSDS
Solutions
Start from the job to be done, not the machine
Every deployment starts with your floor plan, staffing model and service standard. We specify the robot after we understand the operation — not the other way round.
Restaurant floor — replace with photo
Restaurant Food Running
Multi-tray food running and bussing during peak hours. Reduces walking distance per shift and frees staff for guest-facing service.
Hospital ward — replace with photo
Hospital Internal Logistics
Pharmacy, specimen and linen transport between departments. Reception and wayfinding robots for outpatient areas.
Retail lobby — replace with photo
Retail & Mall Reception
Greeting, wayfinding and promotion in lobbies and showrooms. Bilingual interaction with custom welcome scripts.
Cleaning operation — replace with photo
Commercial Cleaning
Autonomous scrubbing and dust-mopping for lobbies, corridors and large-format retail. Scheduled or on-demand operation.
Warehouse floor — replace with photo
Warehouse & Factory AMR
Material handling and line-side replenishment with AMR platforms and AGV forklifts, integrated with your existing WMS flow.
Products
150 models, nine categories, no catalogue dump
Delivery, cleaning, reception, food service, humanoid, quadruped and industrial platforms — 150 models across nine categories, assembled, configured and acceptance tested at our own facility. The six below are the ones we deploy most often and hold spare parts for; the full range is listed by category with key specifications.
ZY-P-001
Delivery Robot
Multi-tray delivery platform for restaurants and building floors. Sealed compartments, autonomous return.
Restaurant · OfficeDatasheet →
ZY-D-002
Room Service Robot
Hotel guest delivery with elevator integration and in-room notification. Designed for narrow corridors.
Hotel · Multi-floorDatasheet →
ZY-Y-005
Reception Robot
Greeting, wayfinding and Q&A for lobbies, clinics and showrooms. Custom welcome scripts and voice.
Retail · HealthcareDatasheet →
ZY-Q-007
Cleaning Robot
Compact scrubber for corridors and mid-size floors. Scheduled operation with automatic water refill and docking.
Facility · RetailDatasheet →
ZY-R-012
Humanoid Robot
Embodied AI platform for demonstration, education and brand events. Custom interaction flows.
Events · EducationDatasheet →
ZY-P-006
AMR & AGV Forklift
Material handling for warehouse and production lines. Configurable payload and lift height.
Warehouse · FactoryDatasheet →
Why Zheyan
A production floor and a service team, not a trading desk
Plenty of exporters will forward your enquiry to a factory and add a margin. We assemble, configure and test the machine ourselves, and we are still the ones answering the phone two years later.
Our own production and assembly
Final assembly, configuration, customisation and acceptance testing are carried out at our facility in Shaoxing by our own technicians. When a buyer asks to see the line, we can walk them through it — that is the difference between us and a broker with a catalogue.
A mature upstream supply chain
Base platforms, drive systems, sensors and batteries come from more than ten established manufacturing partners. Building on proven platforms rather than reinventing a chassis is why we can cover 150 models across nine categories and still hold spare parts for all of them.
Custom engineering, owned end to end
Compartment layout, branding, interface language and integration points are adapted for volume orders on our own line. We own the specification, the sample approval and the acceptance test, so nobody can tell you the change was not their job.
After-sales you can reach
Remote diagnostics, firmware support and spare-parts dispatch from the same site where the machine was built. Response commitments are stated in writing before you order.
Manufacturing
From specification sheet to crated unit, on our own line
Zheyan is not a forwarder with a price list. We define the configuration, assemble the machine, calibrate it, test it against written acceptance criteria and crate it — then service it from the same site it was built on.
01
Specification engineering
We start from the site, not the catalogue: corridor width, floor surface, lift interface, shift pattern. The output is a configuration sheet the production team can actually build against.
02
Configuration and customisation
Compartment layout, tray count, exterior branding, interface language and integration points are fixed here. Volume orders get modified fixtures and dedicated build time on the line.
03
Final assembly
The base platform arrives from a specialist partner. The machine that ships is assembled, wired and configured by our own technicians — we do not forward sealed cartons with our logo on the pallet.
04
Calibration and burn-in
Navigation maps, sensor offsets and drive parameters are calibrated per unit, then the machine runs a burn-in cycle before it goes near a crate. A fault caught here costs us a day; a fault caught on your site costs you a week.
05
Acceptance test
Every unit is run against a written checklist and photographed at the station where it passed. You approve the actual machine you are paying for, not a stock image of the model.
06
Crating and export
Foam crating, battery documentation, UN38.3 paperwork and the full export document set are prepared in-house, so the container does not sit at the port waiting for a certificate.
In-houseFinal assembly and configuration
100%Acceptance tested before crating
2 daysTypical spare-part dispatch
10+Upstream manufacturing partners
Where we deliberately do not compete: chassis, drive trains, lidar and battery cells. Those come from specialist partners who build them in volumes no robot assembler can match, and buying them is a large part of why our units clear certification first time. What we own is everything between the platform and your floor plan — the configuration, the build, the test and the service.
After the order
What happens once the invoice is signed
Most suppliers are responsive until the container leaves. These eight commitments are the part of the deal that starts afterwards, and every one of them is written into the quotation rather than left to goodwill.
01
Written quotation, one working day
Model, configuration, Incoterm and lead time in a single document. No "contact us for price" loop, no verbal number that changes later.
02
Photo evidence before shipment
Every unit is run-tested on our own line and photographed at the test station before it is crated. You approve the machine you are paying for, not a stock image of one.
03
Serial numbers on file
Each unit is registered against your order, so the warranty period starts from arrival and any future spare-part request is matched to a real machine.
04
Remote diagnosis first
Most faults turn out to be mapping, network or configuration. We diagnose remotely before anyone starts talking about shipping a robot back.
05
Spare parts held in Zhejiang
High-wear parts — wheels, bumpers, battery packs, lidar units — are kept in stock and dispatched by courier, typically within two working days.
06
Commissioning on site
Mapping, elevator integration and route tuning carried out by our engineer where the project size justifies it. Priced as a line item, not offered as a vague favour.
07
Operator training that survives
A handover session for front-desk and housekeeping staff, plus a one-page reference card in your language that people actually keep at the desk.
08
Firmware and map updates
Version updates and map re-surveys when your floor plan changes, for the life of the warranty. A robot that stops being updated stops being useful.
Compliance
Certification and export documentation
Certificates are issued per model, not per company — a CE mark on one platform tells you nothing about the next one in the range. Tell us your destination market and we will confirm exactly which certificates apply to that model and send the scanned copies before you commit.
CEEU machinery & EMC
FCCUnited States
RoHSHazardous substances
UN38.3Lithium battery transport
MSDSBattery & material safety
Also available on request: battery test summary, dangerous-goods transport declaration, and country-specific import documentation.
Buyer questions
The things buyers ask before the first call
Straight answers, including the ones most suppliers avoid.
Is Zheyan a manufacturer or a trading company?
We manufacture and integrate. Final assembly, configuration, customisation and acceptance testing of every unit are carried out at our own facility in Shaoxing by our own technicians, on base platforms bought from more than ten specialist manufacturing partners. That is not the same as a trading company that passes your enquiry to a factory and adds a margin: we hold the specification, build the machine to it, test it against a written checklist and service it afterwards. The company was founded in 2016 and has delivered more than 1,000 units in China and in export markets.
Which robot platforms can you supply?
Nine categories — delivery, food service, reception, cleaning, hotel room service, humanoid, quadruped, industrial and specialty — covering 150 models. We name the exact platform and configuration in the written quotation once we know your application, floor plan and budget, because the right answer depends on corridor width, payload and floor surface rather than on a brand name.
Do your robots have CE or FCC certification?
Certification is issued per model, not per company. Depending on the model, documentation includes CE, FCC, RoHS, UN38.3 lithium battery transport, MSDS and battery test summary. Tell us your model and destination market and we will confirm exactly which certificates apply and send scanned copies before you commit.
What is the minimum order quantity?
One unit for standard models. Customised configurations, including OEM branding and modified compartment layouts, typically start at ten units.
How long is the lead time?
Standard models ship in approximately 15 to 30 days. Customised units take 45 to 60 days. Ocean freight time depends on destination port and is quoted separately.
How much does a commercial service robot cost?
Typical delivered cost ranges from USD 3,000 to USD 30,000 per unit, depending on payload, navigation system, battery configuration and quantity. An accurate quotation requires the application, floor plan and quantity — we normally respond within two business days.
Can you customise the robot for our own brand?
Yes. For volume orders we support OEM and ODM work covering exterior branding, interface language, compartment layout and integration points. Minimum quantity for customisation is typically ten units.
How is after-sales service handled overseas?
Support is provided through remote diagnostics, firmware updates and spare-parts dispatch from our Zhejiang base. For repeat or volume clients we can arrange a local service partner in the destination country. Response commitments are stated in writing before the order is placed.
Can the robot integrate with our elevator, PMS or WMS?
Yes. Delivery robots support elevator control modules for multi-floor operation, and can be linked to hotel PMS or warehouse WMS flows through the platform's open interface. Integration scope is confirmed during the site assessment.
Do you work with distributors and resellers?
Yes. We work with distributors and system integrators in a number of markets. Partnership terms cover territory, minimum volume, training and spare-parts pricing, and are agreed case by case. Contact us with your company profile and target market.
Projects
Deployed, not just delivered
Selected installations. Full references and site visits can be arranged for qualified projects.
Hotel — replace with site photo
Shangyu Venitin Hotel
Room-service delivery robot integrated with elevator control, handling guest supplies and amenity delivery across guest floors.
24/7Operation
Multi-floorElevator linked
Hospital — replace with site photo
Wuzhong Children's Rehabilitation Centre
Reception and wayfinding robot deployed in the outpatient area to guide families, answer common questions and reduce front-desk load.
OutpatientWayfinding
Front deskLoad reduced
Ask for references in your market
We do not publish customer names without permission. Tell us your country and application and we will share the closest delivered project — with photographs, and with the client contact where they have agreed to it.
1,000+Installations
2016Company founded
Insights
Notes from the sites we actually deploy on
No trend pieces. These are the specification mistakes, integration failures and commercial calculations we run into often enough to write down.
Specification
How narrow can a hotel corridor be before a delivery robot stops working?
Body width and passage width are different numbers, and buying on the first one is the most common specification error we see.
CommercialLease or buy? Deciding without a spreadsheet full of guesses
The monthly lease rate is the least important number in the comparison. Utilisation and residual value decide the answer.
TroubleshootingYour robot stopped at the lift again: seven failure modes
Roughly half of the deployment calls we take are lift-related, and most of them are not the robot. How to isolate the cause in ten minutes.
Company
Ten years of building robots, not reselling them.
Shaoxing Zheyan Intelligent Technology Co., Ltd. was founded in 2016 and brings applied AI development, in-house manufacturing and customised deployment together under one roof. We build, configure and support delivery, reception, cleaning and AMR robots for hotels, restaurants, hospitals, retail spaces and warehouses — in China and in export markets.
We hold the Zhejiang Science & Technology SME designation. The installations and reference projects on this site were delivered by this team, and the technicians who assembled your machine are the ones who answer the after-sales line. A robot is measured after installation, in uptime and in the staffing cost it actually removes.
2016Company founded
1,000+Units in service
150Models in range
In-houseAssembly and acceptance test
On our own line
- 01Incoming inspection
- 02Configuration engineering
- 03Assembly and customisation
- 04Calibration and burn-in
- 05Acceptance test
- 06Crating and export
Estimate the labour cost a robot removes
A rough first pass, based on typical deployment assumptions. Move the sliders — we will send a site-specific calculation once we know your floor plan and shift pattern.
Estimated annual labour saving
$35,040
3 robots · ~4 hours of manual running per robot per day · 365 days
Contact
Tell us the site. We will tell you what fits.
Send your floor plan, room count or shift pattern and we will come back with a shortlist, an indicative budget and a delivery timeline — usually within two business days.
Emailsales@zheyan2020.com
WhatsApp+86 177 0585 4572
OfficeNo. 166 Mazhen Road, Yuecheng District,
Shaoxing, Zhejiang 312000, China
Shaoxing, Zhejiang 312000, China
HoursMon–Sat · 09:00–18:00 GMT+8